FAQ

Frequently Asked Questions

Question 1: What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging. To initiate a return, please contact our customer service team with your order number. Refunds will be processed to your original payment method within 5-7 business days after we receive the returned item.

Question 2: How long does shipping take?

Standard shipping typically takes 5-7 business days within North America.  You'll receive a tracking number via email once your order ships.

Question 3: Do you ship internationally?

Yes, we ship to most countries worldwide! International shipping rates are calculated at checkout based on your location and order weight. Please note that international customers are responsible for any customs duties or import taxes that may apply in their country.

Question 4: How can I track my order?

Once your order ships, you'll receive an email confirmation with a tracking number and a link to track your package. You can also log into your account on our website and view your order status in the "My Orders" section. If you have any questions about your shipment, feel free to contact our support team.

Question 5: What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay. All transactions are securely processed and your payment information is encrypted for your protection.